Learner Guide-ICTPRG501 Apply advanced object-oriented language skills Certificate II Units of competency SITTIND001 Source

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1017 Follow work procedures to maintain quality FBPOPR2074 Carry out manual handling tasks FBPPPL1001 Communicate workplace information FBPWHS1001 Identify safe work practices Elective units MSMENV272 Participate in environmentally sustainable work practices TLID0006 Move materials mechanically using automated equipment FSKDIG001 Use digital technology for short and basic workplace tasks FSKLRG002 Identify strategies to respond to short and simple workplace problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIISDM501D Conduct mine surveying operations RIIRIS402D Carry out the risk management process RIIWHS201D Work safely and follow WHS policies and procedures RIICOM301D Communicate Information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBHRM613 Contribute to the development of learning and development strategies BSBLDR811 Lead strategic transformation TAELED803 Implement improved learning practice Elective units BSBCRT611 Apply critical thinking for complex problem solving BSBINS603 Initiate and lead applied research BSBLDR601 Lead and manage organisational change BSBOPS601 Develop and implement business plans BSBSTR801 Lead innovative thinking and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSS407011 Manage benchmarking studies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTPRG501 Apply advanced object-oriented language skills Certificate II Units of competency SITTIND001 SourceOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce