RPL Kit-UEE40120 Certificate IV in Computer Systems Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency FBPBPG2001 Operate the bottle supply process FBPBPG3004 Operate the bottle sealing process FBPBPG3002 Operate the labelling process FBPBPG2003 Operate the carton packing process BSBWHS301 Maintain workplace safety FBPBPG3001 Operate the bottle filling process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRN3870 Use colour management for production ICPPRN3820 Produce and manage complex digital print ICPPRN4960 Set up and produce complex digital print ICPPRP4300 Manage colour ICPPRN3840 Set up and produce basic digital print ICPPRN4950 Set up and use complex colour management for production ICPPRN284 Use colour management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCMM211 Apply communication skills MSL913004 Plan and conduct laboratory/field work MSL922002 Record and present data MSL933009 Contribute to the achievement of quality objectives MSL943004 Participate in laboratory or field workplace safety Electives HLTPAT006 Receive

Core units AHCDRG301 Install drainage systems AHCLSC301 Set out site for construction works AHCLSC302 Construct landscape features using concrete AHCLSC303 Construct brick and/or block structures and features AHCLSC305 Construct stone structures and features AHCLSC306 Implement a paving project AHCLSC307 Implement a retaining wall project AHCPCM302 Provide information on plants and their culture AHCPGD301 Implement a plant establishment program AHCSOL303 Implement soil improvements for garden and turf areas AHCWHS301 Contribute to work health and safety processes Elective units AHCBIO303 Apply biosecurity measures AHCIRG347 Maintain pressurised irrigation systems AHCPCM303 Identify plant specimens AHCECR309 Conduct an ecological and cultural site inspection prior to works * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-UEE40120 Certificate IV in Computer Systems Class Activity Book aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information